AswinThampyDr Aswin Thampy
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GP Pathfinder Clinics

Making language needs visible at the point of care

Interpreter needs were often buried in notes. I worked to make them visible and usable when teams arranged appointments, recalls and patient communication.

The need

The organisation serves patients speaking more than 100 languages. Free-text recording made it hard to identify consistently who needed an interpreter or another adjustment.

What I did

I developed EMIS searches and a data-cleansing process to find information already recorded in notes, then supported structured language coding. A reception check-in template helped teams capture interpreter needs, digital access and reasonable adjustments as part of normal work.

What changed

The project added 8,355 language-specific interpreter codes. The number of patients with a recorded interpreter need increased from 9,961 to 12,086, giving teams a better basis for planning communication and access.

Recognition

I received the 2026 APNA NHS Exceptional Contribution award for Digital Innovation for Inclusion. The work also contributed to an EMIS NUG Rising Star finalist nomination.